mal69's Terms & Conditions

The following basic conditions must be met to use the mal69 platform. These conditions apply equally to all users:

• You must be of legal adult age and eligible to participate in online gambling under the laws of your own country.
• You will use this platform for your own personal purposes — not on behalf of any third party.
• You are the legal owner of all funds deposited on this platform.
• You understand that gambling involves financial risk and you are voluntarily accepting that risk.
• You confirm that all information provided on this platform is true, accurate, and complete.

mal69 reserves the right to reject any application or close any account, particularly if a user violates these Terms or attempts to misuse the platform.

2.1 Single Account Policy

Each user may operate only one account. Creating multiple accounts is strictly prohibited. If mal69 detects multiple accounts belonging to the same person, all accounts may be permanently closed and the associated balances may be confiscated.

2.2 Registration Information

The information you provide at the time of account registration must be true and accurate. The following information is mandatory:

• Correct full name (as per national identity card)
• Valid email address
• Active mobile number
• Correct date of birth

mal69 may request identity verification documents at any time for verification purposes. Failure to provide accurate information or failure to verify may result in account suspension.

2.3 Account Security

It is entirely your responsibility to keep your account login details (username and password) confidential. Never share this information with any third party. If you detect any unauthorized access to your account, notify our support team immediately.

We are firmly committed to protecting minors from gambling. At the time of registration you declare that you are 21 years of age or older. mal69 may request proof of ID to verify age at any time.

If verification reveals that a user is a minor, their account will be closed and all transactions will be cancelled. No bonuses or winnings from a minor's account will be paid out.

4.1 Deposit Terms

The approved payment methods for depositing funds at mal69 are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500. Deposited funds are generally credited to the account quickly.

Deposits made through any method other than the approved payment methods are prohibited. Funds received from unauthorized sources will be confiscated.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. After a request is submitted, processing is generally completed within 5–30 minutes. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Anti-Money Laundering Policy

mal69 is strictly committed to preventing money laundering and illegal financial activities. We monitor suspicious transactions and are obligated to report to the relevant authorities when necessary. Additional documentation may be requested for any unusual transactions.

• Use only payment accounts registered in your own name.
• Use of third-party payment accounts is prohibited.
• mal69 reserves the right to hold transactions in cases of suspicious activity.

5.1 Welcome Bonus

The mal69 welcome bonus is up to 150% on the first deposit, up to ৳8,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus for a total balance of ৳2,500. Depositing ৳12,000 or more gives you the maximum ৳8,000 bonus for a total of ৳20,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. This requirement is calculated on the bonus amount only, not on the total balance.

5.3 General Bonus Usage Terms

• A bonus offer applies only once per account.
• Accounts operated from the same residential address or device will be treated as the same account.
• Low-risk betting or hedging for the purpose of earning bonuses is prohibited.
• mal69 reserves the right to cancel bonuses in cases of suspicious bonus usage.
• The validity period of a bonus will be stated in the relevant offer — the bonus will be cancelled once it expires.
• mal69 reserves the right to modify or cancel any bonus offer.

mal69 is committed to ensuring a safe and fair gaming environment. All games are secured by SSL encryption and operated under fair play principles.

6.1 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Playing using bots, scripts, or automated software.
• Exploiting system vulnerabilities or technical errors.
• Colluding with other players to gain an unfair advantage.
• Providing false information or fraudulent documents.
• Attempting to hack the platform or breach security measures.

6.2 Technical Issues

If a technical error causes a game result to become uncertain or to be displayed incorrectly, that round may be considered void and the wagered amount will be refunded. The same policy applies in cases of server-related issues.

mal69 promotes responsible gambling and places the highest importance on players' well-being and financial safety.

We provide players with certain tools for their own use, such as setting deposit limits, a self-exclusion option, and the ability to take a break. For more details, visit our Responsible Gaming page.

• Do not bet more than you can afford.
• Do not place more bets to chase losses.
• View gambling as entertainment, not as a way to earn money.
• If in doubt, contact our 24/7 support team.

8.1 Closure at User's Request

You may request to close your account at any time through our support team. Before closing the account, make sure your balance is zero or that your withdrawal has been completed.

8.2 Closure at mal69's Initiative

mal69 may permanently or temporarily close an account for the following reasons:

• Serious violation of these Terms.
• Fraud or fraudulent activity.
• Providing false information or fraudulent documents.
• Operating multiple accounts.
• Being a minor.
• Court order or request from a law enforcement agency.

If an account is closed due to a violation, bonuses and bonus-related winnings will be confiscated. The return of the original deposited funds (where applicable) will be considered.

All content on the mal69 platform — including logos, designs, software, graphics, text, and other elements — is protected under all intellectual property laws.

As a user, you may use this platform for personal, non-commercial purposes only. The following activities are prohibited:

• Copying, redistributing, or republishing any part of the platform.
• Reverse engineering the software.
• Using content for commercial purposes.
• Using the mal69 brand name or logo without authorization.

mal69 strives to provide a reliable and uninterrupted service. However, mal69 will not be liable in the following circumstances:

• Internet outages or telecommunications network issues.
• Unexpected technical errors or server downtime.
• Issues with third-party game providers.
• Problems with the user's own device or connection.
• Service disruptions caused by natural disasters or legal obligations.

Under no circumstances will mal69's total liability exceed the current balance in your account.

Protecting your personal information is mal69's highest priority. We use your information only for service delivery, verification, and fulfilling legal obligations.

To learn more about how we collect, store, and use information, visit our Privacy Policy page.

All sensitive data is protected by SSL encryption. We do not sell your personal information to third parties without your consent, however information may be shared in the following cases:

• With designated partners for payment processing.
• In response to lawful requests from law enforcement agencies.
• For fraud prevention and verification services.

mal69 reserves the right to amend or update these terms at any time. Users will be given advance notice of significant changes — either by email or by posting a notification on the site.

Continued use of the platform after changes have been made will indicate that you have accepted the updated terms. If you do not agree with the updated terms, you have the right to close your account.

The current version of the terms will always be available on this page. Previous versions are kept on record and can be provided upon request.

13.1 Complaints Procedure

If you have a complaint, please contact our support team directly in the first instance. We will do our best to resolve the issue as quickly as possible.

Contact us via:

• Instant support through 24/7 live chat
• Email: [email protected]

13.2 Dispute Resolution

Any dispute will first be addressed through mutual discussion. If an informal resolution is not reached, both parties may opt for mediation.

These terms and any disputes arising from them will be governed by the laws and regulations applicable to international online gaming.