mal69's Privacy Policy

1. Introduction

mal69 (referred to herein as "we", "our", or "the platform") is an online casino and betting platform that provides services to players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use our website, how that information is used, with whom it is shared, and what your rights are.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term in this Policy, please refrain from using our services.

mal69 believes that your privacy is a fundamental right. We therefore use SSL encryption technology to keep your information secure and follow a fair play policy.

2. Information We Collect

mal69 may collect various types of information from you. This information can be divided into the following categories:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details for identity verification
• Address and contact information
• Payment-related information such as bKash, Nagad, Rocket, Upay or bank account details

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Login and logout times

2.3 Transaction Information

We keep a record of every financial transaction you make, including deposits, withdrawals, bets, and prize amounts. This information is used to ensure financial transparency and responsible gaming.

3. Purpose of Data Use

mal69 uses collected information only for specific and legitimate purposes:

3.1 Service Operations

• Creating, verifying, and managing your account
• Providing gaming services, betting features, and promotional offers
• Processing financial transactions including deposits and withdrawals
• Providing customer support services — via 24/7 live chat and email

3.2 Security & Protection

• Preventing fraud and ensuring account security
• Detecting and blocking unauthorized transactions
• Verifying age — only users aged 21 and above will receive services
• Protecting the integrity and fairness of the platform

3.3 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Information about promotional offers and bonuses (if you have given consent)
• Responses to support tickets

3.4 Service Improvement

• Conducting analytics to improve user experience
• Using data to develop new games and features
• Monitoring platform performance and resolving issues

4. Data Sharing & Disclosure

mal69 does not sell or rent your personal information to any third party. However, sharing information may be necessary in certain circumstances:

4.1 Trusted Service Providers

We may use selected third-party services for payment processing, cybersecurity, IT infrastructure, and customer support. These partners will only receive the information necessary to carry out their contracted work and are bound to comply with the privacy policy.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government or regulatory body, or as part of a law enforcement investigation.

4.3 Fraud Prevention

To protect the security of the platform and prevent serious fraud or illegal activity, limited information may be shared with relevant authorities if necessary.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

5. Data Security Measures

mal69 adopts industry-standard technical and administrative measures to protect your information. Our security practices include:

However, complete security on the internet cannot be guaranteed. We take every precaution, but you are also responsible for keeping your own password secure and not logging in from unfamiliar devices.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files that your browser stores on your device. mal69 uses cookies to improve your experience, keep you signed in, and monitor site performance.

6.2 Types of Cookies

• Essential cookies: Necessary for the basic operation of the site, such as maintaining login sessions.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Collect information about site usage to improve services.

6.3 Cookie Control

You can disable cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some site features to not work properly.

7. Data Retention Period

mal69 retains your personal information only for as long as required for legal or service purposes. The key retention principles are:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for a set period after account closure in accordance with regulatory requirements.
• Some information may be retained for an extended period for fraud prevention purposes.
• Marketing information collected with your consent is deleted after consent is withdrawn.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may ask us at any time what information we hold about you. We will provide this information within a reasonable time after receiving your request.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can correct it through account settings or by contacting support. Keeping accurate information ensures the quality of our services.

8.3 Right to Deletion

You may request deletion of your information by closing your account. However, some information may need to be retained for a specified period for legal or regulatory reasons.

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional messages from us at any time. Only essential messages related to your account and transactions will be sent to you.

8.5 Right to Data Portability

Upon request, your personal information may be provided in a structured, commonly used format.

To exercise any of these rights, please contact our support team. We provide assistance in both Bengali and English.

9. Children's Privacy

mal69 is strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If we are informed that a minor is using our platform, we will immediately close that account and delete the associated information.

Parents and guardians are requested to regularly monitor whether their children are using platforms of this kind.

10. International Data Transfers

Although mal69 serves players in Bangladesh, our server infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that your information will be handled in a manner consistent with this Policy.

11. Third-Party Links & Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third parties have their own privacy policies and mal69 is not responsible for their data practices. You are advised to read their respective policies before using their services.

12. Changes to This Policy

mal69 may update this Privacy Policy from time to time. If there are significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A special notice will be displayed on the main page.
• The "Last Updated" date at the top of the Policy will be changed.

Continued use of the platform after any changes will be considered as your acceptance of the new Policy. If you do not agree, stop using the services and contact support to close your account.

13. Responsible Gaming & Data Protection

mal69 believes that responsible gaming and personal data protection are closely connected. We analyze your gaming patterns to provide responsible gaming tools. This information is used solely for your protection — never for advertising or sale to third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.